FREQUENTLY ASKED QUESTIONS

 

How do I place an order?

1. Use the navigation bar or search at the top of the page.

2. Pick your items and click on Add to Cart. You can add and subtract items as needed.

3. When ready to check out, click on shopping cart checkout.

4. You may choose to register to save time on future purchases.

5. Your order will be processed immediately, on our secure servers and you will receive a confirmation via email.

6. If you have any questions please email us sales@jbfabrics.net

 

How will I get confirmation that my order shipped?

You will receive an email when the order ships showing total amount to be charged. The second email will be updated to show the exact quantities being sent and any changes to shipping charges based on any requests for alternate shipping. This email will also include a tracking number (if available). Note: It is very important that you enter your correct email address. If you mistype your email address, we are not able to send you your order confirmation, tracking number and order shipment confirmation.

 

How long does it take for an order to ship?

If everything is in stock we will ship within 1 to 3 business days. If items are not in stock, customer service will contact you and ask for your instruction on whether you want to wait, until the order is complete or if you want us to ship as your items.

 

What if an item on my order is out of stock?

Your order is very important to us! We do not ship incomplete orders without contacting you! If an item on your order is out of stock, we will suggest substitutes. We will also give you information about backordering the item, if that is possible.

 

What if I can't find what I'm looking for?

If you searched our site by keyword or item number and were unable to find the product that you wanted, it may not be carried online. Not all of the products in our retail store are availble online at this time. Please contact us via e-mail or phone to see if we have the item in our retail store or can order it in for you!

 

What credit cards do you accept?

We accept Visa, Mastercard, American Express and Discover cards.

 

Is my credit card information secure?

Yes, all your credit card information is secure via Paypal

 

When is my credit card charged?

The order and payment information you provide will be sent electronically and is not charged until we have shipped the order.

 

Can I buy Wholesale?

Yes, please call us at (787) 728-2894 to place a wholesale order.